Pada hari ini, Salvaraju Gopal telah mengunjungi Ibupejabat Proton di Batu 3, Shah Alam buat kali kedua untuk mendapatkan penyelesaian terhadap kereta Proton Saga 1.3 MT yang dibelinya pada 24/12/2008. Kereta tersebut telah memberikan banyak masalah.
- Salvaraju telah diminta bertukar pusat servis kereta Proton sebanyak 3 kali setiap kali masalah kereta beliau tidak dapat diselesaikan.
- Kereta tersebut pernah diakui mempunyai masalah pembuatan SERIUS oleh “adjusters” lantikan PROTON secara lisan, namun laporan tersebut tidak mahu diberikan kepada En.Salvaraju oleh Proton.
- Apabila beliau mengadu isu kereta ini kepada CEO Proton, surat-surat beliau tidak dilayan. Perhatian hanya mula diberi selepas kehadiran Salvaraju di HQ PROTON pada 5/6/2013.
- Salvaraju juga telah dimarah melalui telefon oleh kakitangan PROTON kerana mengunjungi PROTON berkenaan masalah ini. Laporan polis telah dibuat ke atas kakitangan tersebut.
- Walaupun masalah ini telah bermulah setahun selepas Salvaraju membeli kenderaan tersebut, namun Proton sekarang menolak isu ini sebagai tanggungan syarikat insurans. Syarikat insurans pula tidak menjawab apa-apa surat Salvaraju.
- Kini Proton hanya mahu menukar beberapa barang tetapi kos tersebut perlu ditanggung oleh pemilik kereta. Proton tidak mahu mengaku kereta tersebut mempunyai masalah pembuatan.
- Pengakuan CEO Proton sendiri bahawa kereta Proton di Malaysia sebelum ini dibuat tidak memenuhi piawaian antarabangsa (Business Times 2/12/2013) menunjukkan kereta seperti milik Salvaraju dibuat tidak berkualiti.
Berikut ialah jadual kunjungan Salvaraju ke Pusat Servis Proton akibat masalah yang dihadapinya.
| BIL | TARIKH | Aduan & Penukaran Alatganti |
| 1 | 16/4/2010 | 1.Hose, drain asm (warranty) |
| CB012563 - Car Spa Sdn Bhd | 2.Switch hazard (warranty) | |
| 16915km | 3.Service rear wheel cyclinder (warranty) | |
| 4.Strut assy lh (warranty) | ||
| 2 | 12/5/2010 | 1.Disc brake (warranty) |
| CB012764 - Car Spa Sdn Bhd | ||
| 17579km | ||
| 3 | 14/7/2010 | 1.Frt brake system service due to friction noise |
| CB013311 - Car Spa Sdn Bhd | ||
| 20223km | ||
| 4 | 26/8/2010 | 1.Undercarriage knocking noise when driving or braking |
| 5850 - Proton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.Service and readjusted brake system | |
| 22719km | ||
| 5 | 1/11/2010 | 1.To check radio mulfunction because radio off by itself while driving |
| 16178 - Proton Edar Sdn BhdProton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.To check brake noise when apply order brake caliper & RR axle) | |
| 25488km / 22800km | ||
| 6 | 15/12/2010 | 1.Brake Assy, Front LH |
| 22222 - Proton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.Disc brake caliper assy replacement | |
| 28330km | 3.Axle assy RR suspension | |
| 4.Torsion axle assy replacement | ||
| 5.Breaking kit FR (warranty) | ||
| 7 | 26/4/2011 | 1.Power steering oil leak |
| 07843 - Proton Edar Sdn Bhd | 2.Gear lever loose | |
| 33612km | 3.Frt wheel abnormal sound when drive slowly | |
| 4.3rd brake light sometimes mulfunction | ||
| 8 | 25/5/2011 | 1.To check p/steering oil leak. Order p/steering pump |
| 24213 - Proton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.P/steering oil in side of the car. | |
| 34951km | 3.Pump assy oil | |
| 4.P/steering oil pump assy replacement | ||
| 9 | 10/1/2012 | 1.Check suspension not stable |
| 30904+30905 - Proton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.Front tyre bulging - replace tyre | |
| 51005km | 3.Check engine rough noise - tested ok | |
| 4.Check all tyre pressure, all lights, all fluid level - done | ||
| 5.Replace wiper blades | ||
| 6.Check spare tyre tools cannot use - ok | ||
| 10 | 25/4/2012 | 1.Radio unit sometimes off during driving |
| 35570 -Proton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.Fit man socket radio player - ok | |
| 60761km | 3.Engine rough sound during driving - suspect sound comes from engine compartment due to firewall groomet missing | |
| #Install rubber plug body | ||
| # suggest to replace (iafm, purge valve) | ||
| 4.To check FR RH door rattling noise - put sponge at door lock actuator - done | ||
| 5.To refocus headlight - too low - ok | ||
| 6.Aircond blow less cold air - suggest to service aircond | ||
| 11 | 19/6/2012 | 1.To replace IAFM & purge valve - EWP cases |
| 38471 -Proton Edar Sdn Bhd, Jln Lahat, Ipoh | #replace IAFM | |
| 60762km | #purge valve still ok | |
| 2.To check engine abnormal sound when aircond was on | ||
| #replace belting due to noise - cause by belt cracked | ||
| 3.to check FR RH door rattling noise | ||
| #readjusted & retightened internal part inside door trim | ||
| 4.To check gear lever loosed | ||
| #replace spirn return - supplied by vendor | ||
| #improvement part | ||
| 5.To refocus headlight - too low | ||
| #readjusted and refocus | ||
| 6.to check signal lever knob & wiper tank cap missing | ||
| 7.to service air-cond system - major | ||
| #flushing aircond system (done by Alex contractor) | ||
| #replace new expansion valve | ||
| #replace new receiver dryer | ||
| #replace new compressor oil | ||
| #replace new gas R134A | ||
| 12 | 8/8/2012 | 1.Rear got noise when cornering (while driving) tightened and lubricated |
| 39103 - Proton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.Front both side power window vibrate and noise when driving - lubricated | |
| 71567km | 3.Inside roof got black spot - suggest to replace it | |
| 13 | 24/10/2012 | 1.Steering wheel noise when turning rhs or lhs - suspect sound from lower arm |
| 40507 - Proton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.check brake noise when apply brake system (frt area) svc frt brake | |
| 72900km | ||
| 14 | 5/11/2012 | 1.Readjusted & respray silicone 55-heater, air conditioner & ventilation |
| 41041 - Proton Edar Sdn Bhd, Jln Lahat, Ipoh | 2.to replaced compressor oil assy | |
| 78300km | #replaced new compressor oil |
Disediakan oleh:
Suresh Kumar
019-569 6964
